Alice Sellers

Alice Sellers
Customer Loyalty Manager

Customer Service is the strength that Alice brings to ShapardResearch in her vital role as the Customer Loyalty Manager (CLM). With 30 years of experience in customer service, she is exactly what the job calls for.

Before joining our staff two years ago, Alice had managed and co-owned an electrical business for 17 years and worked in the medical field for eight years, as well as having nine years of call center experience. Working for the City of Claremore with the Senior Center, gave her an excellent background for the listening skills that are so important in her current position.

As our Customer Loyalty Manager, she is responsible for the nationwide calling that can span all of the time zones in any given day. She and her staff of trained CLM callers work with national clients and can talk to as many as 950 customers in a single week. Being that voice on the phone that can listen and understand, as well help expedite problems is the goal of Alice and her team at ShapardResearch.

Alice can be reached at alice@shapard.com