At ShapardResearch, we recognize that the success of any organization depends upon successful relationships with its customers, employees, members and with the community. Our research will help your company make the most of its relationships, so you can harness the power of every interaction, driving your company toward its goals and beyond.

Your research objectives are as unique as your company. ShapardResearch understands there’s no one-size-fits-all approach to research projects. We’ll custom-design our data collection, reporting and analysis to fit your project.

• attract new customers
• build a more loyal customer base
• reduce turnover and improve employee productivity
• discover how to better serve your members
• reduce the likelihood of litigation
• determine the best location for your business

Consumer product companies and membership-based service organizations can learn how the customer experience they deliver impacts their bottom line; thereby, developing ways to reduce attrition and build customer satisfaction and loyalty.

Employers benefit from ShapardResearch’s proven strategies to improve employee engagement and to create a better, safer work environment.

Law firms look to ShapardResearch to survey potential jurors and develop effective jury strategies. They depend upon us to help protect their clients against costly litigation.

Churches use our research to develop more effective outreach strategies. We can help church leaders see their organization through the eyes of its members, enabling them to better meet the needs of a diverse, multigenerational congregation.

ShapardResearch commands a broad range of survey tools, and our experts can determine which are most appropriate for your project. On-site kiosks, internet surveys, phone surveys and focus groups all bring different advantages to a research project. We’ll determine the tool (or combination of tools) that best suit your project’s needs, and we’ll carry out the study with meticulous attention to every detail.

Our standards for ensuring the most accurate data are miles above the industry norm. Other research firms outsource telephone surveys to external calling centers, leaving the most sensitive aspects of a data collection project in the hands of strangers. That’s a compromise ShapardResearch won’t make. We hire and train every caller at our on-site calling center, and we provide additional, project-specific training before we begin your survey. This gives us an edge our competitors simply can’t claim.

Accurate data is where your research project begins. Relevant interpretation and clear presentation complete the triad upon which a successful survey depends. At ShapardResearch, we know how to expose the insights behind the numbers. We’ll present the results of your study to you in a user-friendly format, enabling you to use your data to develop effective strategies for accomplishing your company’s objectives.

Put simply, our goal is to help you exceed yours. Whatever your company’s goal, ShapardResearch can help you develop a successful, research-based strategy to make it happen. Please contact us to learn more.